Eric Nawotniak is a senior-level professional with over 30 years of results-driven experience in the Collections Industry, leading operational teams and driving strategic initiatives across both First-party and Third-party Commercial and Consumer environments.

He has demonstrated exceptional leadership in managing large-scale operations, overseeing teams of more than 130 associates across multiple domestic and nearshore locations. Eric’s expertise lies in strategic development, process improvement, and performance management, supported by a strong foundation in Six Sigma methodologies and data-driven decision-making. His leadership approach emphasizes collaboration, efficiency, and continuous improvement to enhance quality and client satisfaction.

Eric’s background includes extensive experience in policy and procedure development, strategic management, capacity and contingency planning, operational cost reduction, and revenue optimization. He holds several professional certifications, including Six Sigma Black Belt (Bangalore, India), Six Sigma Green Belt (Buffalo, NY), and COPC 2000 in High Performance Management Techniques, DMAIC Process Improvement, and Call Center Excellence. He has also completed Predictive Index (PI) training, the Principles of Leadership program from Cornell School of Business, and Ethics and Integrity Training from GE Capital.

Driven by a commitment to excellence, Eric combines operational precision with strategic foresight—consistently delivering measurable results and fostering a culture of accountability, growth, and success.