The History of “Why I Sign Every Check” By Greg A. Cohen President/CEO Caine & Weiner
In 1930, a gallon of gas cost $0.10. The average price sticker on a new home read $7,145, and the typical working American earned a yearly salary just shy of $2,000. Also in 1930, Sidney Caine and Charles Weiner worked together to establish Caine & Weiner, one of the oldest commercial agencies of its kind in the United States. As a company dedicated to providing exceptional customer service and optimal collection performance, Caine & Weiner stayed afloat throughout the Great Depression, multiple wars, and the most recent Great Recession.
Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is success.” From the beginning of every contract made with Caine & Weiner, the customer reigns as the most important party in every transaction, with every team member working together to guarantee excellence. Consisting of leadership from an involved, first-class executive team, and some of the most experienced accounts receivable specialists in the industry, Caine & Weiner’s commitment to their customers prove that honesty and loyalty can truly stand the test of time. The evidence presents itself very evidently in the client base that Caine & Weiner continues to serve. From small businesses to Fortune 500 companies, Caine & Weiner has built many long-lasting relationships with the customers we serve. Many have turned to our team for over 40 years because they know that Caine & Weiner delivers well.
Throughout our 85 years, Caine & Weiner customized many successful techniques that we still make use of today. While the basic operations of collection and comprehensive accounts receivable management solutions may appear simple, Caine & Weiner excels by utilizing the most advanced technology available, tenured professionals, and a customer centered mindset. Clients gain Caine & Weiner’s experience and consistent investment in up to date technology that safeguards their funds in a trust fund account and allows for faster release of funds collected. Keeping the customer in mind, Caine & Weiner makes remittance information user-friendly, limiting customer confusion and guesswork. An ongoing cycle of collected funds provides customers with great peace of mind knowing that Caine & Weiner is working relentlessly to increase their cash flow.
The heart of the word customer is “custom.” As Caine & Weiner’s President/CEO I understand the importance of this. I know building value around what customers really want – and will want in the future – is the foundation for leading a business. As a result I continue be involved in every step of our customer’s engagement process. It is important to me to be a part of all facets of the business to ensure precision on all levels so that the highest level of customer service is maintained at all times. While many modern-day CEO’s may seem inaccessible, distant and disengaged, I personally sign every client remittance check …every single one of the hundreds I receive on my desk each week (see picture above.) This methodology may seem “old school” but it allows me to keep informed on the ins and outs of the business. They say “old habits die hard” which is true. This process has worked in the past and continues to work for me as the leader of the company. Our clients are always #1 and we do everything\0x0Ain our control from the top to the bottom from the very start to make them happy. It’s this vision that has helped us prosper since 1930.
We continue to be customer centric not only in our global collection endeavors, but also in our full suite of accounts receivable management solutions, specializing in comprehensive receivables to cash solutions servicing the commercial and consumer sectors. We were there for you then and we are here for you now, Caine & Weiner still upholds the strong values and customer focused mindset established 85 years ago.
Customers have been thanking us for our great customer service from the very beginning. Below are sample client thank you letters dating back to the early 1930’s.