Serving the Industry Since 1930
Few agencies can match Caine & Weiner’s rich legacy. For over eight decades, we have earned a reputation as a dependable provider of collection and credit solutions to businesses around the world. There are several reasons for our stature in the industry, including hiring and retaining the top talent in the industry, effective utilization of state-of-the-art technology, development and application of innovative file-handling solutions, and commitment to our stake-holders through continuous growth and revenue generation.
Large Agency Resources/Small Unit Focus
Caine & Weiner delivers the sophistication and resources of a large International Accounts Receivable Management Center without sacrificing important qualities such as personal relationships and the responsiveness of a local collection agency.
Our clients have immediate and easy access to a network of electronically linked, free-standing national collection centers (staffed by 188 dedicated team members, along with our global network of 90 offices located in major world capitals) through our partnership with International Credit Exchange (ICE). Because we adhere to all federal and individual state regulations, our collection activity is unhindered by geographic restrictions.
In short, the benefits and advantages of a “large agency” are available to our clients in a personal, customer service oriented and most satisfying manner.
Major Segment Handling
As a full-service provider of Accounts Receivable Management Services, dedicated teams are assigned specifically to one of the following segments:
Each unit is comprised of hand-picked team members whose experience, training, and performance track record is best suited for their assigned segment. As such, each segment is staffed with tenured professionals who are trained and equipped to effectively handle the unique segment variations such as industry-specific regulations and detailed handling requirements.
Caine & Weiner is an IACC Certified Member
Although many collection agencies are members of the International Association of Commercial Collectors (IACC), only a few of them have successfully completed their certification process. Caine & Weiner is one of just 15 agencies to receive the highly acclaimed designation.
To be certified, Caine & Weiner underwent an extensive third party CPA evaluation process that included confirmation of financial stability, having a dedicated commercial collection staff, adherence to all state licensing requirements in the states in which our offices are located, proof of bonding, having an accounting system in place that accurately accounts for all monies collected with detailed remittance records, maintaining a trust account and other requirements.
SOC 1 Type 2 Audited
Caine & Weiner is in a select group of U.S. agencies that invests the time and expense to undergo an in-depth audit approved by the American Institute of Certified Public Accountants (AICPA).
The SOC 1 Type 2 Audit is strongly focused on risk assessment, especially with regard to data breaches. The SOC 1 Audit standard requires that Management acknowledges and accepts its responsibility for identifying risks, then designing, implementing and documenting controls to mitigate those risks. The SOC 1 Auditor attests to whether the appropriate controls are in place.
The Audit also focuses on monitoring subservice organizations. Service organizations are required to not only identify the critical organizations they rely on to provide their services, but also monitor that they, too, are complying with all relevant standards.
What this means to Caine & Weiner’s clients is the knowledge that they are dealing with a highly responsible service organization whose business practices include control objectives and activities specifically designed to safeguard information technology, financial reporting and related processes for their protection.
In today’s global economy, when businesses entrust confidential and proprietary data to their service providers, the safeguards, accountability and transparency provided by Caine & Weiner is more critical than ever.
Caine & Weiner, in fulfilling the requirements to achieve SOC 1 Type 2 Audit, continues to prove why we have been a leader in the accounts receivable management industry since 1930. Our clients rely on our best-in-class Receivables-to-Cash solutions to maximize their recoveries.
Through our relationship with Cortera, a leading provider of data analytics, our website provides a convenient link that provides companies’ access to a cloud-based workflow solution enabling them to make more informed credit and collection decisions across diverse industries to increase revenue, improve sales effectiveness, and reduce risk.
Caine & Weiner is a founding member of the former Commercial Collection Agency Association (CCAA) and remains certified by the Commercial Law League of America (CLLA), which is endorsed by the IACC. CLLA is one of the oldest and most respected creditors’ rights organizations in the country. This certification is the most rigorous in the industry, requiring the posting of a $500,000 surety bond for the protection of our clients, maintaining client trust accounts, allowing onsite inspection by the Association, and other compliance standards.
Of the nation’s 4,000 Collection Agencies, fewer than 2% have qualified for this highly coveted certification.
Certified Commercial Collectors
Our collectors undergo training and certification through the Commercial Collection Agency Association’s rigorous certification program.
Certification ensures a working knowledge of all aspects of the regulations governing collection activity including: implementing effective collection techniques, a working knowledge of lawsuit procedures, insolvencies, customer service, and collection office management.
In addition to the increased skills and expanded knowledge derived from the comprehensive certification program, the graduates are awarded the prestigious designation of Certified Collection Professional (CCP). Advanced certification is available through the Senior Certified Collection Professional program (SCCP).
True Accounts Receivable Management Enterprise
As a highly regarded full-service provider of accounts receivable management services in the credit and collection community, Caine & Weiner offers 1st and 3rd Party debt collection service, letter writing programs, customized accounts receivable management programs and more. Flexible, customized and blended programs are tailored to meet the precise needs of our diverse client base.
We take considerable pride in our alliance partnerships with International Credit Exchange (ICE), NACM Midwest, NACM Gateway Region, NACM Upstate NY, the Building Industry Credit Association (BICA), and the Wood Products Manufacturers Association (WPMA) all of whom are well-established and highly regarded in their respective areas.
Team of Tenured Professionals
Caine & Weiner’s industry stature enables us to attract and retain top talent. Highly regarded as one of our most valuable resources, our team members are provided with continuous training, education opportunities, performance bonuses, on-going recognition and motivation. All of which contribute to a dedicated team of tenured, experienced professionals.
Compliance with Federal & State Regulations
Compliance with all applicable federal and state regulations governing debt recovery is rigorously adhered to, which includes:
- Fair Debt Collection Practices Act (FDCPA)
- Privacy Act of 1984
- Fair Credit Reporting Act
- Gramm-Leach-Bliley Act
- Workers Compensation Case Laws
State to state compliance widely varies. Some states require licensure, while others stipulate registration and/or the posting of a bond. In each case, Caine & Weiner is compliant with the regulations for every state.
State-of-the-art Technology & Facilities
As a leading provider of world-class collection solutions for our clients, guided by industry innovations and insights, Caine & Weiner utilizes The Collector System from Columbia Ultimate—the industry leading provider of database software.
Caine & Weiner’s clients derive the benefits of tailored collection strategies, comprehensive reporting tools for management’s evaluation, and individual file analysis.
Integrated telephone solutions include automatic dialing technology, real-time call-status management, and customized, secure portals where clients can quickly access the status of their files.
Caine & Weiner’s state-of-the art-technology produces maximum results and enhanced communications for our clients.
Caine & Weiner is an active partner of International Credit Exchange (ICE)—the leading international provider of debt collection, risk management, market intelligence and other services. This expansive international network includes 4,000 professionals located in 90+ offices globally. Each partner office has the expertise, language skills and knowledge to best address debt recovery in their local area.
The partnership is an active one. With annual meetings held in host cities throughout the world, the partners interact on a personal level to exchange effective techniques, successful collection strategies and share resources of mutual benefit. Social events at the meetings further allow the partners to cultivate close working relationships. As such, reciprocal cooperation between the partners is ongoing, providing optimal results and client satisfaction across the globe.
Results Driven Culture
Successfully combining an outstanding industry reputation with a team of tenured professionals who are operationally equipped with state-of-the art technology and an optimal production environment, Caine & Weiner has established a “Culture of Excellence”.
Within this infrastructure, precise file handling metrics have been established with the major objective of exceeding the needs of our clients with maximized collections and appropriately designed reporting and accountability.
Long Term Client Relations
Our highest priority is client satisfaction – we deliver by soliciting client feedback to ascertain file-handling and service requirements then implement a plan to exceed them.
Client relationships mean a great deal to us—perhaps why some of our clients have used our services continuously for 40+ years!
We take exceptional pride is our flexibility and the innovative solutions used to effectively accomplish our objectives. As successful debt handlers for over eight decades we are aware of market place events which impact the debtor’s ability to promptly remit payment to their creditors. As such, our team is adept at thinking “outside of the box” and devoting the appropriate collection strategy to obtain payment on behalf of our clients.
CW Connect: Web-Based Access, Data Mining Interface
Providing our clients with accountability, flexibility and accessibility is essential. To accomplish this, we have made available to them several, user-friendly web-based tools. One of the most popular is our CW Connect product. Available 24/7, this dynamic, state-of-the-art, secure tool is easily accessed through Caine & Weiner’s website and does not require custom hardware or software. Using an assigned User Name and Password, our clients can access and analyze their files through a wide variety of reports, data mining and creative file-sort options.
Additional web-based features include:
- Secure Client Account Access
- E-docs – the ability to view your Invoices & Statements
- Express Pay – debtor payments accepted by credit card or ACH
- On-line account placements
The Law Offices of Pucin & Friedland, P.C.
The Law Offices of Pucin & Friedland, P.C. (P&F) is Caine & Weiner’s affiliated legal entity who shares our mission to provide our stakeholders with enhanced due diligence, accountability, control, lower costs. and increased results throughout the entire recovery cycle specifically focused on pre-litigation and litigation services. Their teams of highly skilled and experienced creditors’ rights attorneys serves the entire enterprise and are strategically located in our Chicago and Los Angeles centers.
The P&F process occurs as the next logical step in the collection cycle initiated by Caine & Weiner. This process involves legal professionals, who are specifically trained in the art of negotiation, financial analysis, skip tracing, and reporting all in furtherance of client requirements focused on the ultimate goal of final resolution. Caine & Weiner and P&F use the same collection system and database – sharing key information which eliminates redundancy and loss of time. Furthermore, our clientele are able to view activity within the account notes from our CW Connect Online Portal, accessible 24/7 via our website.
Our objective is to avoid litigation, and P&F will make every attempt to amicably resolve the matter and mitigate the cost of collection without recommending the filing of a lawsuit. If litigation is the only alternative, our team will verify the debtor’s financial situation, attachable assets, bank accounts, employment, etc. so as to analyze any settlement offer propounded or post-judgment execution needed. Based on the aforementioned analysis, litigation is recommended and submitted to Caine & Weiner and the client. Suit will be filed only with prior client approval.
P&F attorneys are licensed in Illinois, Ohio and California and can litigate certain accounts where jurisdiction falls within those states. On all other accounts, Caine & Weiner will utilize its long-standing network of licensed, bonded and insured Commercial Law League of America attorneys.
P&F and Caine & Weiner will manage the entire legal process for maximized results, eliminating wasted time, efforts, frustration and money. The services provided and results obtained are compelling advantages for our clients.
Diverse Client/Industry Base
Our clientele, which encompasses 2500+ businesses, rely on our services on an ongoing basis. As active clients, they represent every major domestic and International industry.
By allowing us to address their specific needs consisting of differing regulations, industry-specific requirements, nuanced file handling practices and more, diversified file handling strategies have evolved, such as our PIF2 file-handling procedure and others.
Nationwide Collection Centers
To best serve our clients, Caine & Weiner has established a national network of full-service collection centers electronically linked with a shared database. Each Center is supported with state-of-the-art collection technology and staffed with team members ready to deliver the outstanding performance and exceptional client service for which Caine & Weiner is renowned.
Headquartered in Los Angeles, Caine & Weiner is a privately held corporation and has been in continuous operation since our founding in 1930. We provide our clientele with tremendous financial stability and have built a network of full service call centers throughout the United States to provide them with the resources and technology of a large national agency with the customer service focus of a smaller organization.
Unique and additional services offered by Caine & Weiner:
- 1st Party Collection/Curing programs
- Legal Consulting
- Letter Writing programs
- Credit Policy Consulting
- International Services
- Credit & Collection Seminars