Services & Products:
What set's C&W Apart?
Seven Decades of Service
Few agencies can match Caine & Weiner's rich legacy. For over seven decades we have earned a reputation as a dependable provider of collection and credit solutions to businesses around the world. There are several reasons for our stature in the industry including hiring and retaining the top talent in the industry, effective utilization of state-of-the-art technology, development and application of innovative file-handling solutions—and commitment to our stake-holders through continuous growth and revenue generation.
Large Agency Resources/Small Unit Focus
Caine & Weiner delivers the sophistication and resources of a large International Accounts Receivable Management Center without sacrificing important qualities such as personal relationships and the responsiveness of a local collection agency.
Our clients have immediate and easy access to a network of electronically-linked free-standing national collection centers—staffed by 147 dedicated team members, along with our global network of 75 offices located in major world capitals—through our partnership with Global Credit Solutions. Because we adhere to all federal and individual state regulations, our collection activity is unhindered by geographic restrictions.
In short the benefits and advantages of a "large agency" are available to our clients in a personal, satisfying manner.
Major Segment Handling
As a full-service provider of Accounts Receivable Management Services, dedicated teams are assigned specifically to one of the following segments:
- Commercial
- Consumer
- International
Each unit is comprised of hand-picked team members whose experience, training and performance track record is best suited for their assigned segment. As such, each segment is staffed with tenured professionals trained and equipped to effectively handle the unique segment variations such as industry-specific regulations and detailed handling requirements.
CCAA/CLLA Compliant
Caine & Weiner is a member of the Commercial Collection Agency Association (CCAA), certified by the Commercial Law League of America (CLLA), one of the oldest and most respected creditors' rights organizations in the country. CCAA Certification is the most rigorous in the industry, requiring the posting of a $300,000 surety bond for the protection of our clients, maintaining client trust accounts, allowing on-site inspection by the Association and other compliance.
Of the nations 7,000 Collection Agencies, fewer than 115 have qualified for this highly coveted certification.
Certified Commercial Collectors
Our collectors undergo training and certification through the Commercial Collection Agency Association's rigorous certification program.
Certification ensures a working knowledge of all aspects of the regulations governing collection activity including: implementing effective collection techniques, a working knowledge of lawsuit procedures, insolvencies, customer service and collection office management.
In addition to the increased skills and expanded knowledge derived from the comprehensive certification program, upon successful completion, the graduates are awarded the prestigious designation of Certified Collection Professional (CCP). Advanced certification is available through the Senior Certified Collection Professional program (SCCP).
True Accounts Receivable Management Enterprise
As a highly-regarded full-service provider of accounts receivable management services in the credit & collection community, Caine & Weiner offers 1st and 3rd Party debt collection service, letter writing programs, customized accounts receivable management programs and more. Flexible and blended programs are tailored to meet the precise needs of our diverse client base.
Affiliate/Alliance Partners
We take considerable pride in our alliance partnerships with Global Credit Solutions (GCS), NACM Midwest, NACM Northeast, the New York State Podiatric Medical Association (NYSPMA), and the Wood Products Manufacturers Association (WPMA), all of whom are well-established and highly-regarded in their respective areas.
Team Members
Caine & Weiner's industry stature enables us to attract and retain top talent. Highly regarded as one of our most valuable resources, our team members are provided with continuous training, education opportunities, performance bonuses, on-going recognition and motivation. All of which contribute to a dedicated team of tenured, experienced professionals.
Compliance with Federal & State Regulations
Compliance with all applicable federal and state regulations governing debt recovery is rigorously adhered to, which includes:
- Fair Debt Collection Practices Act (FDCPA)
- Privacy Act of 1984
- HIPAA
- Fair Credit Reporting Act
- Graham Leach Bliley Act
- Workers Compensation Case Laws
State to state compliance widely varies. Some states require licensure, while others stipulate registration and/or the posting of a bond. In each case, Caine & Weiner is compliant with the regulations for every state.
State-of-the-art Technology & Facilities
As a leading provider of world-class collection solutions for our clients and guided by industry innovations and insights, Caine & Weiner utilizes The Collector System from Columbia Ultimate—the industry leading provider of database software.
Caine & Weiner's clients derive the benefits of tailored collection strategies, comprehensive reporting tools for management's evaluation and individual file analysis.
Integrated telephone solutions include automatic dialing technology, real-time call-status management and customized, secure portals where clients can quickly access the status of their files.
Caine & Weiner's state-of-the art-technology produces maximum results and enhanced communications for our clients.
Global Coverage
Caine & Weiner is an active partner in Global Credit Solutions—the leading International provider of debt collection, risk management, market intelligence and other services. This expansive International network includes 3,000 professionals located in major world capitals. Each partner office has the expertise, language skills and knowledge to best address debt recovery in their local area.
The partnership is an active one. With annual meetings held in host cities throughout the world, the partners interact on a personal level to exchange effective techniques, successful collection strategies and share resources of mutual benefit. Social events at the meetings further allow the partners to cultivate close working relationships. As such, reciprocal cooperation between the partners is ongoing, resulting in optimal results and client satisfaction across the globe.
Results Driven Culture
Successfully combining an outstanding industry reputation, a team of tenured professionals, operationally equipped with state-of-the art technology—and an optimal production environment—Caine & Weiner has established a "Culture of Excellence".
Within this infrastructure, precise file handling metrics have been established with the major objective of maximized collections, with appropriately designed reporting and accountability to exceed the needs of our clients.
Long Term Client Relations
Our highest priority is client satisfaction and one of the ways we deliver it is by soliciting client feedback to ascertain their file-handling and service requirements. Once these are identified, a plan is implemented to exceed them.
Client relationships mean a great deal to us—perhaps explaining why some of our clients have used our services continuously for 35+ years.
Flexible/Solution Orientated
We take exceptional pride is our flexibility and the innovative solutions used to effectively accomplish our objectives. As successful debt handlers for over seven decades we are aware of market place events which impact the debtor's ability to promptly remit payment to their creditors. As such, our team is adept at thinking "outside of the box" and devoting the appropriate collection strategy to obtain payment on behalf of our clients.
Web-Based Access, Data Mining Interface
Providing our clients with accountability, flexibility and accessibility is essential. To accomplish this, we have made available to them several, user-friendly web-based tools. One of the most popular is our CW Connect product. Available 24/7, this dynamic, state-of-the-art, secure tool is easily accessed through Caine & Weiner's website and does not require custom hardware or software. Using their assigned User Name and Password, our clients may access and analyze their files through a wide variety of reports, data mining and creative file-sort options.
Additional web-based features include:
- Secure Client Account Access
- E-docs - the ability to view your Invoices & Statements
- Express Pay - debtor payments accepted by credit card or ACH
- On-line account placements
Diverse Client/Industry Base
Our clientele, which encompasses 2500+ businesses, rely on our services on an ongoing basis. As active clients, they represent every major domestic and International industry.
By allowing us to address their specific needs—consisting of differing regulations, industry-specific requirements, nuanced file handling practices and more, diversified file handling strategies have evolved, such as our PIF2 file-handling procedure and others.
Nation Wide Collection Centers
To best serve our clients, Caine & Weiner has established a national network of full-service collection centers electronically linked with a shared database. Each Center is supported with state-of-the-art collection technology and staffed with team members ready to deliver the outstanding performance and exceptional client service that Caine and Weiner is renown for.
