Careers

Collection Supervisor

If you are interested in joining a company that values your input and welcomes a proactive approach to managing a business unit, this position is for you. In this position you would be responsible for the following:

Manage/utilize an auto-dial system to initiate customer contact and determine reason for delinquency.

Evaluate customers' financial situation and negotiate for full payment or create terms for repayment.

Skip-trace experience a plus to find and collect on late stage delinquent accounts.

May be required to compose written documents.

May be responsible for collection data analysis.

Responsibilities:

Help lead a group of Collectors who will be communicating with customers by telephone and written communication to collect on commercial and consumer third party placements.

Negotiating with customers for balance in full, settlements and/or payment plans to liquidate balances.

Maintain superior quality assurance results

Conducts extensive debtor/client interaction via inbound and outbound calls in both a "dialer" and manual environment.

• 1. Conduct account monitoring to ensure that all employees are knowledgeable in FDCPA requirements and Caine and Weiner goals and objectives. In addition, perform quality review audits monthly and provide immediate feedback to staff for coaching and development.
• 2. 50% of your time will be coaching individual collectors on increasing efficiencies and effectiveness. Conduct one-on-one meetings with team to review performance.
• 3. Responsible for monitoring staff performance according to established standards. Conduct employee coaching and counseling as needed. Prepare the Performance Reviews for all employees within guidelines. Must be involved in disciplinary discussions.
• 4. Assist the Operations Manager in the resolution of all critical issues that have been identified within the department in order to maintain our client standards.
• 5. Other duties as assigned.

Job Requirements

Ideal candidates must possess strong problem solving and negotiations skills, desire to exceed challenging goals, be self motivated and able to demonstrate personal initiative in a effort to achieve high standards of performance. Must be adaptable to change, flexible and demonstrate persuasive communication and organizational skills.

We offer competitive salary starting plus commission and incentives for meeting/exceeding goals.

Basic Qualifications:

• Bilingual English/Spanish a plus.
• 2 years of experience in a supervisory/management position, in a collection/call center environment is required
• Some Nights and Weekends required

Preferred Qualifications:

• Ability to work in a fast paced ever changing work environment
• Ability to effectively prioritize work and multi-task
• Superior communication skills
• Schedule flexibility a must
• Must be able to manage constructive criticism in a positive manner Interested and qualified candidates should send a cover letter and resume, in Microsoft Word format, to humanresources@caine-weiner.com

Recruiters please don't contact this job poster.

Please, no phone calls about this position


For consideration of this position please download and fax a completed Employment Application to Chris Melisko, Director-Human Resource @ 866-538-3793 or contact at humanresources@caine-weiner.com.

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